Caller ID Blocking
Disable Caller ID for all outbound calls made from your Hosted PBX.
Caller ID Routing
Enables the creation of one or more inbound Call Route tables that route to a particular destination, based on Caller ID. A Caller ID Route matches either a call’s Caller ID name or number, and then uses a predetermined Call Route to deliver the call to its destination.
Cloud Extensions
Cloud Extensions are used to route a call to a specific destination without the use of a physical device/endpoint (Voicemail, Outside Number, Ring Grout etc). NOTE: Since there is no endpoint with a Cloud Extension, it cannot be placed in a ring group.
Direct Inward Dialing (DID)
Set up a telephone number to dial directly to a device or extension.
Direct Inward System Access (DISA)
Allows remote users to dial into their hosted PBX from an outside line and make outbound calls that will display Caller ID information from a DID within their office.
Directed Call Pickup
Allows users to dial *8 plus an extension number to answer a call ringing at that extension. Note: this feature does not work with a Group or Queue call.
Disable Outbound Dialing
Disable Outbound Dialing for specific extensions.
Do Not Disturb
A device or softphone feature that simulates a phone being off-the-hook and sends incoming calls directly into voicemail. Other routing options are also available.
Find Me (Digital Assistant)
Set up a personal assistant to find you at up to five locations. This feature is configured per extension and offers multiple options to route calls once they have reached the given extension. Callers are prompted to announce themselves and are given the option to try the next location or to leave a message.
Forward Calls Locally or Remotely via Phone or Web
Call Forwarding is easy to set up and manage from your desktop or on-the-go.
Incoming Call Blocking
“Black list” phone numbers to block them from calling your Hosted PBX.
Incoming Call Identification
Identify incoming calls by modifying the Caller ID to display Call Routing information.
Incoming Caller ID Routing
Route calls based on incoming Caller ID to any Auto Attendant, extension, Ring Group, phone number, ACD, or Call Queue.
Incoming Privacy Screening
Force callers with “No Caller ID” or “Blocked Caller ID” to enter a number that will be presented as their Caller ID.
Listen Live
Allows you to listen in on a selected extension, but not speak.
Live Person Answering
Set up a telephone number to ring a specific extension or a Ring Group – sequentially or simultaneously. This option enables your company to use a live person to answer the caller instead of an Auto Attendant.
Multicast Paging
A device feature that allows announcements through the loudspeakers of a group of phones or extensions. Note: phone specific; check per brand or model.
No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Office Intercom
Dial another user’s extension and activate their phone speaker to make an announcement. Note: phone specific; check per brand or model.
One Button Redial
A device or softphone feature that redials the last number dialed by the extension user. Note: not all phones support this feature.
1- 6 Digit Extension Dialing
Hosted PBX extensions can consist of 1-6 digits.
Outbound Dialing Rules
Configure which types of outbound calls users can make.
Outgoing Call Blocking
Prevent calls to specific numbers or services (e.g. a 1-900 number).
Premium Call Recording
Record incoming and outgoing calls either by default or on demand. Choose which extensions get recorded automatically, which ones can use on demand, and which ones don’t get recorded at all from your company portal. You can also see, search, listen to, and download all call recordings generated from a single screen. By default, we store recordings for 90 days; you also have the ability to offload files to an SFTP server.
Ring Groups
Enable multiple extensions to be joined as a group, and then route calls sequentially or simultaneously to that group.
Shared Virtual Call Paths
Virtual Call Paths deliver calls to and from the PSTN to either hosted endpoints or SIP trunks. They are shared by all endpoints on a Hosted PBX, regardless of location. Customers can purchase any number of call paths to suit their needs and are limited only by budget constraints and bandwidth consumption (typically 80 Kbps per call).
Speed Dial
A device or softphone feature that automates the dialing of a predetermined phone number.
Unattended Transfer
Transfer a call to another extension, group, or phone number without announcing the party being transferred.
Voicemail
Associate a voice mailbox with an extension or use an announce-only voice mailbox to provide customers with a prerecorded message when they choose an option through an Auto Attendant or extension.
Voicemail Box Monitoring
See when a voicemail message is left in up to three other voicemail boxes from your desk phone.
Visual Voicemail
After a voicemail is received, the Hosted PBX will send an email to any valid email account or alias that you enter into your company portal. The message will include the date and time of the call, the duration, Caller ID (if provided), the mailbox number, and an attached WAV file that can be played on your PC or mobile device. You can also set up auto-delete for voicemail messages after a configurable time, or as soon as they are emailed.
Voicemail to Text Message
Don’t have a smartphone or tablet capable of playing WAV files? Enter an SMS address in your company portal and the Hosted PBX will send a shorter text message to your device. Note: Third-party text messaging rates may apply.